Smart SIM Performance Update — Service Resolved

The Smart SIM connections have remained stable and connected overnight, and we're now considering the incident resolved.

If you're still experiencing issues with your Smart SIM, please restart your phone and try connecting again. If the issue persists, please get in touch with our support team, and we'll be on hand to take a closer look.

We apologise again for the disruption caused and thank you for your patience and understanding while we worked to restore the service.

This issue has now been resolved; new and replacement Smart SIMs are being sent as normal.

Thank you for your patience while we worked to get everything back on track.

Everything's been stable since the fix, so we're closing this incident.

If you're still experiencing any issues, please restart your phone to help it reconnect to the network — get in touch if you continue to have any further issues.

Thanks for bearing with us during this time.

Everything's been stable since the fix, so we're closing this incident.

If you're still having trouble getting connected with your Smart SIM, give your phone a quick restart to help it reconnect to the network. If that doesn't do the trick, get in touch with our support team and we'll be happy to help.

Thanks for bearing with us while we got everything back up and running.

Everything's been stable since the fix, so we're closing this incident.

If you're still having trouble getting connected with your Smart SIM, give your phone a quick restart to help it reconnect to the network. If that doesn't do the trick, get in touch with our support team and we'll be happy to help.

Thanks for bearing with us while we got everything back up and running.